Shipping policy

Shipping Policy
At Fernlea & Dale, we are committed to delivering your order in the most efficient and sustainable way possible. Below, you’ll find all the details about our shipping processes.

Processing Time

• All orders are processed within 2-3 business days.
• During peak periods or promotional events, processing times may extend slightly. We’ll keep you informed of any delays.

Shipping Rates & Delivery Times

• UK Standard Shipping: Delivered within 2-4 business days. A flat rate of £3.99 applies to all orders.

Free Shipping
Enjoy free UK standard shipping on all orders over £50.

Order Tracking
Once your order is dispatched, you’ll receive an email with tracking details so you can follow its journey.

Lost or Damaged Items
If your order arrives damaged or goes missing in transit, please contact our team at fernleaanddale@gmail.com within 7 days of the delivery date. We’ll do our best to resolve the issue promptly and to your satisfaction.

Returns & Exchanges
For details on returns and exchanges, please refer to our Returns Policy.

Contact Us
Should you have any questions or special requests, don’t hesitate to reach out to us at fernleaanddale@gmail.com. We’re here to help!

Thank you for choosing Fernlea & Dale. We look forward to elevating your everyday with our luxury candles.